Refund policy

Return & Refund Policy

At Silken Royale, we strive to provide the best quality products to our customers. However, if you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Returns are accepted within 3 days from the date of delivery.
• The product must be unused, unwashed, and in original condition with tags intact.
• The item should be returned in its original packaging.

2. Non-Returnable Items

• Products that have been used, washed, or damaged by the customer.
• Items returned without original tags or packaging.
• Sale or discounted items are not eligible for return (if applicable).

3. Damaged or Incorrect Products

• If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery.
• Share clear photos and unboxing video as proof for quick resolution.

4. Refund Policy

• Once we receive and inspect the returned product, your refund will be processed.
• Refund will be credited within 5–7 business days to your original payment method.
• In case of Cash on Delivery (COD) orders, refund will be processed via bank transfer or UPI.

5. Return Shipping

• Customers may be required to bear the return shipping charges unless the product is damaged or incorrect.
• We recommend using a trackable shipping service.

6. Exchange Policy

• Exchanges are subject to product availability.
• If the requested item is not available, a refund will be issued.

7. Color Disclaimer

• Please note that slight color variations may occur due to lighting, photography, and screen settings.
• Such variations are not considered defects.

8. Contact Us

For any return or refund queries, contact us at:
📧 Email: silkenroyale05@gmail.com
📞 Phone/WhatsApp: +91 8892180509